Privacy
Privacy policy
This policy explains how TradeComms handles missed-call recovery and customer enquiries for Australian trade and field service businesses.
Information we collect
We collect account details, business profile details, call summaries, caller names, phone numbers, job details, lead notes, notification preferences, and subscription records.
How we use information
We use this information to recover missed calls, answer enquiries, summarise calls, capture leads, notify business owners, manage subscriptions, improve reliability, and provide support.
Service providers
We may use trusted service providers to host the platform, process subscriptions, handle calls, send notifications, and store account information securely.
Call recording and AI disclosure
Businesses using this service should tell callers when calls may be handled, summarised, transcribed, or recorded by an AI call handling system. Recording and disclosure obligations may vary by location.
Data retention
Call summaries and leads are retained while the business account is active unless deletion is requested or a shorter retention period is configured.
Contact
Contact TradeComms using the contact details provided on this site if you have privacy questions or want to request access to, correction of, or deletion of personal information.